The Good News
I bought a car Yes, I did it. I bought a car…an SUV…a Lexus. I wasn’t planning to buy a Lexus. I was planning to buy a Honda or a Toyota. I gave Honda their chance. I gave Toyota their chance. Neither of them won me over…neither of them came even close. In the end, Lexus won me over with a quality product, professional sales people, solid pricing and cars that, according to my “car therapist/brother-in-law” Phil and my friend Marsha, last a very, very long time. I would venture a guess that there are far fewer Lexus vehicles in landfills than Toyotas or Hondas.
Here are some of the reasons I bought a “pre-owned” 2013 Lexus RX350:
- Lexus listens to its customers. When I told the salesperson Stefanie my budget, she presented me with three options that were within my budget…not even slightly over my budget. Lexus knows how to listen to its customers.
- Lexus knows what people like. When I drove the RX350, the first thought that came to mind was “I feel as if I am driving on a cloud”. I had never driven on a cloud before. It is nice to drive on a cloud. I think everyone should drive on a cloud.
- Lexus cares about its products. The car was spotless, had new tires, new brake pads, and comes with a full 2-year warranty that covers EVERYTHING. Stefanie also informed me that the car comes with free car washes forever and free oil changes. When I asked her if the car also comes with a unicorn, she smiled and, after only a slight hesitation, said “yes, and fairies too”. For a moment, I actually believed her.
- Lexus cares about its customer’s backs. Their seats have fully adjustable lumbar support. It is nice to have lumbar support. My back is happier with lumbar support. I think everyone should have lumbar support.
- Lexus knows how to take care of its customers when they wait. While I was waiting for the financing paperwork to be completed, Stefanie ushered me to the on-site coffee bar where a barista took my order (a double cortado), prepared it on a genuine La Marazocco machine and offered me a full-sized whole-grain muffin. There was no charge. I know, I know, the cost of these services is built in to the car pricing. I don’t care. I like having a great coffee and a healthy muffin while I am waiting for financing. I think everyone should have a great coffee and a healthy muffin while waiting for financing.
- Lexus gets financing for the customers. Honda turned me down. Six banks have turned me down. Toyota got me financing but it took 3 days. Lexus got me financing in an hour.
- Lexus bathrooms are decorated with oil paintings. I know, this is not at all important when buying a car and probably does not affect performance. But how could I not mention it here?
- Lexus knows how to treat its customers. Stefanie, Christy (the financing person), and Chris (the technician who “trained” me on the use of my new vehicle) are all adult human beings and they treat their customers like adult human beings. They do their job and they do it well. Lexus knows how to treat its customers.
I have been driving my new (for me) pre-owned vehicle for several days now. I am happy. I think everyone should be happy. I think everyone should drive a Lexus.
The Bad News
Trump is still President and I spent a sleepless night worrying about getting health care coverage by 1 January 2018 because of my decision to settle in Houston rather than in Austin. In the end, I think it will work out. But I am not used to worrying about such things and, for a civilised country, it is disheartening that I or anyone else should have to worry about such things. The Affordable Care Act is a blessing (thank you, President Obama) but there are still some hoops to jump through to get it working for me as an unemployed individual moving back to the US after 26 years. I’ll write about that another time.
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For now, I will sign off with wishes for a peaceful and meaningful holiday. May you find oil paintings in all public bathrooms you happen to visit and may all your journeys be on a cloud.